Decision details

To consider the results of the annual customer satisfaction survey

Resolved

(1)            That the results of the survey, with particular reference to the priority service areas identified by respondents, be noted.

(2)            That it be agreed that the results and priority service areas identified will be used as part of the business and service planning process for 2020-21.

(3)            That it be agreed to continue to develop the approach of consulting and engaging with our residents, ensuring we reach as many residents as possible making use of all communication tools available to us and keeping residents up to date with progress against the business plan.