To consider:
· A proposal and associated business case and plan for a single customer contact number or small suite of numbers
· Revised procurement practice in respect of telephony with associated reduction in costs
· Plan for upgrade for main telephone switch and decommissioning of satellite switches
· A clear product catalogue for telephony services to the Council
Decision type: Key
Reason Key: Significant Expenditure or Savings;
Decision status: Recommendations Approved
Decision due: April 2010 by Executive
Lead member: Portfolio Holder for Customer Service and ICT (with special responsibility for tourism)
Lead director: Chief Executive
Department: Customer Services
Contact: Pat Simpson, Programme Manager Email: pat.simpson@cherwellandsouthnorthants.gov.uk Tel: 0300 0030112.
Consultation process
Customers (source: the annual satisfaction survey and mystery shopping outcomes). Other councils that have gone 100% IP (likely to include Stratford on Avon)