To consider a draft strategy intended to balance levels of customer service face to face, over the phone, and online against the best use of resources.
Decision type: Key
Reason Key: Significant Effect on communities in two or more wards;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Decision due: March 2009 by Executive
Lead member: Portfolio Holder for Customer Service and ICT (with special responsibility for tourism)
Department: Customer Services
Contact: Pat Simpson, Programme Manager 01295 227069 Email: pat.simpson@cherwellandsouthnorthants.gov.uk Tel: 0300 0030112.