Issue - meetings
Housing Management Complaints Report
Meeting: 22/07/2026 - Audit and Governance Committee (Item 7.)
7. Housing Management Complaints Report 
PDF 229 KB
Report of Assistant Director Wellbeing and Housing.
Purpose of report
To provide the
Committee with an annual report relating to housing complaints
performance, in accordance with the Housing Ombudsman’s
Complaints Handling Code.
Recommendations
The Audit and Governance Committee resolves:
1.1 To note the content of the report and appendices. The appendices, including the Complaints Handling Code self-assessment, will be published on the Council’s website and will form the basis of the Council’s return to the Housing Ombudsman for 2025-26.
Additional documents:
- Appendix 1, item 7.
PDF 264 KB
- Appendix 2, item 7.
PDF 330 KB
- Webcast for Housing Management Complaints Report
Decision:
Resolved
(1) That the report and appendices be noted and it be further noted that the appendices, including the Complaints Handling Code self-assessment, would be published on the Council’s website and would form the basis of the Council’s return to the Housing Ombudsman for 2025-26.