Issue - meetings

Report of Assistant Director Wellbeing and Housing

Purpose of report

To provide the Committee with an annual report on Housing Management Performance relating to the Council’s small stock holding of properties. Specifically, matters that relate to complaints performance in accordance with the Housing Ombudsman’s Complaints Handling Code and the wider Social Housing (Regulation) Act.

Recommendations

The Accounts, Audit and Risk Committee resolves:

1.1     To note the content of the report and appendices. The appendices, including the Complaints Handling Code self-assessment, will be published on the Council’s website and sent to the Housing Ombudsman as the Council’s return for 2023-24.

Resolved

(1)            That the Housing Management Performance report be noted and it be also noted that the Housing Management Performance Annual Report and Complaints Handling Code self-assessment would  will be published on the Council’s website and sent to the Housing Ombudsman as the Council’s return for 2023-24.

The Assistant Director Wellbeing and Housing submitted a report which provided the Committee with an annual report on Housing Management Performance relating to the Council’s small stock holding of properties and in particular, matters that related to complaints performance in accordance with the Housing Ombudsman’s Complaints Handling Code and the wider Social Housing (Regulation) Act.

In introducing the report, the Portfolio Holder for Housing explained that the report was a new regulatory requirement that had come in to effect in April 2024. The Committee was advised that once the report was approved it would be published on the Council’s website.

In response to a question querying the value of the Tenants Satisfaction Measures Survey as the council only has a small stockholding and the low level of responses, the Head of Housing explained that whilst this meant the results in some measures could be distorted, it was still necessary to report and publish the Measures.

Resolved

(1)            That the Housing Management Performance report be noted and it be also noted that the Housing Management Performance Annual Report and Complaints Handling Code self-assessment would be published on the Council’s website and sent to the Housing Ombudsman as the Council’s return for 2023-24.