Decision details

Resolved

(1)               That the results of the 2012 Annual Customer Satisfaction Survey, and in particular the increase in customer satisfaction be noted.

(2)               That it be agreed that the findings should be used to inform the service business planning process.

(3)               That it be agreed that all results be published on the Cherwell District Council website.

(4)               That it be agreed that the results are included in the Joint Management Team Away days or additional workshops for managers.

(5)               That staff be congratulated for maintaining very high levels of satisfaction during this period of transformation.