Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Exempt report
The Executive Director Resources submitted an exempt report which sought agreement of the outline business case: Customer Experience Strategy, Customer Front Door.
Resolved
(1) As set out in the exempt Minutes.
(2) As set out in the exempt Minutes.
(3) As set out in the exempt Minutes.
(4) As set out in the exempt Minutes.
(5) As set out in the exempt Minutes.
Reasons
As set out in the exempt Minutes.
Alternative options
As set out in the exempt Minutes.
Reason Key: Significant Expenditure or Savings;
Corporate Priorities : Economic prosperity;
Reason No Public Access: Y - By virtue of paragraph 3 of Schedule 12A of Local Government Act 1972
Declarations: None
Subject to Urgent Proceedings: No
Contact: Ann Slavin, Cherwell Futures Director Email: ann.slavin@cherwell-dc.gov.uk Tel: 07902 978905.
Report author: Ann Slavin, Mehmoona Ameen
Publication date: 08/04/2026
Date of decision: 07/04/2026
Decided at meeting: 07/04/2026 - Executive
Effective from: 15/04/2026