Decision details

Housing Management Complaints Report

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No

Decision:

Resolved

 

(1)     That the report and appendices be noted and it be further noted that the appendices, including the Complaints Handling Code self-assessment, would be published on the Council’s website and would form the basis of the Council’s return to the Housing Ombudsman for 2025-26.

Wards Affected: (All Wards);

Report author: Nicola Riley

Publication date: 23/07/2026

Date of decision: 22/07/2026

Decided at meeting: 22/07/2026 - Audit and Governance Committee

Accompanying Documents: