Decision details


Outline Business Case: Customer Experience Strategy, Customer Front Door

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

Exempt report

Reason Key: Significant Expenditure or Savings;

Corporate Priorities : Economic prosperity;

Reason No Public Access: Y - By virtue of paragraph 3 of Schedule 12A of Local Government Act 1972

Declarations: None

Subject to Urgent Proceedings: No

Contact: Ann Slavin, Cherwell Futures Director Email: ann.slavin@cherwell-dc.gov.uk Tel: 07902 978905.

Report author: Ann Slavin, Mehmoona Ameen

Publication date: 08/04/2026

Date of decision: 07/04/2026

Decided at meeting: 07/04/2026 - Executive

Effective from: 15/04/2026

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