Decision details

Tenant's Charter

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


To adopt the Tenant’s Charter, following consultation  




(1)          That the Tenants Charter (Appendix 1), which sets out a new service standard that all tenants can expect to receive from the Council whilst they are living within properties the Council manages, be approved.


(2)          That the planned publicity and promotion to ensure a raising of the standards of rented properties within the District, following the motion at the Council meeting on 17 July 2023 that called on the Executive to reiterate the basic rights of tenants across Cherwell and the responsibilities of landlords and run a public awareness campaign of the Charter, encouraging tenants to be aware of their rights and where local sources of advice and support can be found, be approved.

Reason Key: Significant Effect on communities in two or more wards;

Corporate Priorities : Housing that meets your needs;

Reason No Public Access: No

Declarations: None

Subject to Urgent Proceedings: No

Contact: Nicola Riley, Assistant Director Wellbeing & Housing Email: Tel: 01295 221724, Richard Smith, Head of Housing Email: Tel: 01295 221640.

Report author: Nicola Riley

Publication date: 05/09/2023

Date of decision: 04/09/2023

Decided at meeting: 04/09/2023 - Executive

Effective from: 09/09/2023

Accompanying Documents: