Decision details
Results of the Customer Satisfaction Survey 2016
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Decision:
Resolved
(1) That the report be noted.
(2) That appropriate results be used in the setting of Business Plan and Service Plan objectives and targets.
(3) That it be agreed that the 2016 results be used as a baseline for future target setting and benchmarking (given the change in methodology for identifying and receiving information from respondents).
(4) That the action plan for reviewing and developing the survey content for 2017/18 be agreed.
Corporate Priorities : Sound Budgets and a Customer Focussed Council;
Reason No Public Access: No
Declarations: None
Subject to Urgent Proceedings: No
Contact: Ed Bailey, Corporate Performance Manager Email: edward.bailey@cherwellandsouthnorthants.gov.uk Tel: 01295 221605.
Report author: Ed Bailey
Publication date: 08/11/2016
Date of decision: 07/11/2016
Decided at meeting: 07/11/2016 - Executive
Effective from: 12/11/2016
Accompanying Documents:
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