Decision details

Customer Access by Phone

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

To consider:

·         A proposal and associated business case and plan for a single customer contact number or small suite of numbers

·         Revised procurement practice in respect of telephony with associated reduction in costs

·         Plan for upgrade for main telephone switch and decommissioning of satellite switches

·         A clear product catalogue for telephony services to the Council

 

Decision:

Agreed.

Reason Key: Significant Expenditure or Savings;

Corporate Priorities : An accessible, value for money council;

Other reasons / organisations consulted

Customers (source: the annual satisfaction survey and mystery shopping outcomes). Other councils that have gone 100% IP (likely to include Stratford on Avon)

Contact: Pat Simpson, Programme Manager Email: pat.simpson@cherwellandsouthnorthants.gov.uk Tel: 0300 0030112.

Report author: Pat Simpson

Publication date: 13/04/2010

Date of decision: 12/04/2010

Decided at meeting: 12/04/2010 - Executive

Effective from: 17/04/2010

Accompanying Documents: