To update the Portfolio Holder on the review and update to The Customer Complaints Procedure and The Unacceptable and Unreasonable Behaviour Procedure and recommend approval of the procedure documents.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 14/08/2023
Reason for urgency:
Decision non-key
Decision due: Not before 1 Sep 2023 by Portfolio Holder for Corporate Services
Lead member: Portfolio Holder for Corporate Services
Lead director: Assistant Director Customer Focus
Department: Customer Services
Contact: Natasha Barnes, CSC Service Delivery Manager Email: natasha.barnes@cherwell-dc.gov.uk Tel: 01295 221965.
Reason No Public Access: No