Issue - decisions

Approval of The Customer Complaints Procedure and The Unacceptable and Unreasonable Behaviour Procedure

Statutory Notice PDF 103 KB

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04/09/2023 - Approval of The Customer Complaints Procedure and The Unacceptable and Unreasonable Behaviour Procedure

Printed decision PDF 38 KB

Resolved

(1) That the reviewed and updated Customer Complaints Procedure (annexe 1) be approved.

(2) That the reviewed and updated Unacceptable and Unreasonable Behaviour Procedure (annexe 2) be approved.

(3) That authority be delegated to the Assistant Director of Customer Focus to make minor administrative changes to the procedures, if required, as a result of implementation.