Issue - meetings
Housing Ombudsman Complaint Handling Code
Meeting: 16/07/2025 - Accounts, Audit and Risk Committee (Item 26)
26 Housing Management Performance 
PDF 227 KB
Report of Assistant Director – Wellbeing & Housing
Purpose of report
To provide the Committee with an annual report relating to housing complaints performance, in accordance with the Housing Ombudsman’s Complaints Handling Code.
Recommendations
The Accounts, Audit and Risk Committee
resolves:
1.1
To note the content of the report and appendices. The appendices,
including the Complaints Handling Code self-assessment, will be
published on the Council’s website and will form the basis of
the Council’s return to the Housing Ombudsman for
2024-25.
Additional documents:
- Appendix 1 - Housing Management Performance Annual Report, item 26
PDF 300 KB
- Appendix 2 - Housing Ombudsnman Complaint Handling Code Self-Assessment, item 26
PDF 326 KB
- Webcast for Housing Management Performance
Decision:
Resolved
(1) That the Housing Management Performance Annual Report submitted in accordance with the Housing Ombudsman’s Complaints Handling Code be noted.
(2) That it be noted that Housing Management Performance Report and the Complaints Handling Code self-assessment, would be published on the Council’s website and would form the basis of the Council’s return to the Housing Ombudsman for 2024-25.
Minutes:
The Assistant Director Wellbeing and Housing Services submitted the annual report relating to housing complaints performance, in accordance with the Housing Ombudsman’s Complaints handling Code. The Complaints Handling Code self-assessment, would be published on the Council’s website and would form the basis of the Council’s return to the Housing Ombudsman for 2024-25.
Resolved
(1) That the Housing Management Performance Annual Report submitted in accordance with the Housing Ombudsman’s Complaints Handling Code be noted.
(2) That it be noted that Housing Management Performance Report and the Complaints Handling Code self-assessment, would be published on the Council’s website and would form the basis of the Council’s return to the Housing Ombudsman for 2024-25.