Issue - meetings

Report of the Assistant Director Customer Focus.

Purpose of report

To get feedback from the committee on the council’s draft Annual Delivery Plan and Performance measures for 2025/26.

Recommendations

The Overview and Scrutiny Committee resolves:

1.1         To consider the draft Annual Delivery Plan for 2025/26 and accompanying performance measures. 

1.2         To recommend changes and adaptions to the Executive prior to the committee finalising the annual delivery plan and associated measures.

Resolved

(1)      That having given due consideration, the Annual Delivery Plan and Performance Measures 2025-26 report be noted.

(2)      That it be recommended to the Executive:

i.       That the Key Performance Indicators (KPI) on Number of Homeless Households living in Temporary Accommodation retain the number of homeless households living in Temporary Accommodation and include an additional KPI metric on the number of people who are in nightly charged accommodation.

ii.      That in relation to the quarterly milestones within the Annual Delivery Plan the following methodology and approach be adopted:

Quarter 1 - Survey of tenants to analyse and establish a baseline for concerns and needs

Quarter 2 -  Establish a monitoring framework based on the   analysis of the above

Quarter 3 -   Hold a registered providers forum

Quarter 4 - Further survey of tenants to inform actions for 2026/27.

The Committee considered a report and presentation from the Assistant Director – Customer Focus on the Annual Delivery Plan and Performance Measures 2025-26 detailing the Council’s new vision and strategic priorities.

The Portfolio Holder for Corporate Services introduced the report, detailing the overarching 5-year strategy that would be underpinned by Annual Delivery Plans for each year of the Corporate Plan period. The Annual Delivery Plans aim to set out the strategic actions for delivering each year, towards achieving the priorities established in its Corporate Strategy. Members were also advised that the council’s progress towards achieving its strategic priorities and measuring service delivery would be set out through a series of Key Performance Indicators (KPIs).

In response to a question regarding tenant surveys, the Assistant Director - Housing and Wellbeing explained that there were reliant and robust relationships with housing providers and that milestones were in place to help them conduct surveys.

It was proposed by Councillor Parsons and seconded by Councillor Creed that in relation to the quarterly milestones within the Annual Delivery Plan, the following methodology and approach be adopted:

Quarter 1 - Survey of tenants to analyse and establish a baseline for concerns and needs

Quarter 2 - Establish a monitoring framework based on the   analysis of the above

Quarter 3 -   Hold a registered providers forum

Quarter 4 - Further survey of tenants to inform actions for 2026/27.

The Committee discussed the motion. On being put to the vote, there were 6 votes for, 1 vote against and 2 abstentions. It was agreed that recommendations should be submitted to Executive as soon as practicable.

It was proposed by Councillor Parsons and seconded by Councillor Creed that that the Key Performance Indicators (KPI) on Number of Homeless Households living in Temporary Accommodation retain the number of homeless households living in Temporary Accommodation and include an additional KPI metric on the number of people who are in nightly charged accommodation.

The Committee discussed the motion. On being put to the vote, the motion was upheld unanimously, and it was agreed that the recommendation should be submitted to Executive as soon as practicable.

Resolved

(1)      That having given due consideration, the Annual Delivery Plan and Performance Measures 2025-26 report be noted.

(2)      That it be recommended to the Executive:

i.       That the Key Performance Indicators (KPI) on Number of Homeless Households living in Temporary Accommodation retain the number of homeless households living in Temporary Accommodation and include an additional KPI metric on the number of people who are in nightly charged accommodation.

ii.      That in relation to the quarterly milestones within the Annual Delivery Plan the following methodology and approach be adopted:

Quarter 1 - Survey of tenants to analyse and establish a baseline for concerns and needs

Quarter 2 - Establish a monitoring framework based on the   analysis of the above

Quarter 3 -   Hold a registered providers forum

Quarter 4 - Further survey of tenants to inform actions for 2026/27.