Decision details

Results of the Residents' Satisfaction Survey 2019

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


To consider the results of the annual customer satisfaction survey




(1)            That the results of the survey, with particular reference to the priority service areas identified by respondents, be noted.


(2)            That it be agreed that the results and priority service areas identified will be used as part of the business and service planning process for 2020-21.


(3)            That it be agreed to continue to develop the approach of consulting and engaging with our residents, ensuring we reach as many residents as possible making use of all communication tools available to us and keeping residents up to date with progress against the business plan.

Reason No Public Access: No

Declarations: None

Subject to Urgent Proceedings: No

Contact: Hedd Vaughan Evans, Assistant Director Performance and Transformation Email: Tel: 0300 003 0111.

Report author: Hedd Vaughan Evans

Publication date: 08/10/2019

Date of decision: 07/10/2019

Decided at meeting: 07/10/2019 - Executive

Effective from: 12/10/2019

Accompanying Documents: