Decision details

To consider the results of the annual Customer Satisfaction Survey

Resolved

(1)          That the results of the survey, with particular reference to the following priority service areas identified by respondents:  Dealing with anti-social behaviour; Household waste collection; and, Household recycling collection and food/garden waste collection be noted.

(2)          That it be agreed that the results and priority service areas identified will be used as part of the business and service planning process for 2019-20.

(3)          That officers be requested to undertake a review of how the Council communicates with residents to ensure we reach as many residents as possible with key service updates and that we effectively communicate progress against our business plan objectives and how the Council spends its money.