Issue - meetings

Report of Head of Transformation

Summary

To provide an overview of the results of the 2012 Annual Customer Satisfaction Survey undertaken with residents of Cherwell district.

Recommendations

The Executive is recommended to:

(1)               Note the results of the 2012 Annual Customer Satisfaction Survey, and in particular the increase in customer satisfaction.

(2)               Agree that the findings should be used to inform the service business planning process.

(3)               Agree that all results to be published on the Cherwell District Council website.

(4)               Agree that results are included in the Joint Management Team Away days or additional workshops for managers.

(5)               Congratulate staff for maintaining very high levels of satisfaction during this period of transformation.

Resolved

(1)               That the results of the 2012 Annual Customer Satisfaction Survey, and in particular the increase in customer satisfaction be noted.

(2)               That it be agreed that the findings should be used to inform the service business planning process.

(3)               That it be agreed that all results be published on the Cherwell District Council website.

(4)               That it be agreed that the results are included in the Joint Management Team Away days or additional workshops for managers.

(5)               That staff be congratulated for maintaining very high levels of satisfaction during this period of transformation.

The Head of Transformation submitted a report which provided an overview of the results of the 2012 Annual Customer Satisfaction Survey undertaken with residents of Cherwell district.

In considering the report, Members noted that satisfaction levels were at the highest level ever since the survey was first undertaken in 2006 and commended staff for maintaining high levels of satisfaction during a period of transformation.

Resolved

(1)               That the results of the 2012 Annual Customer Satisfaction Survey, and in particular the increase in customer satisfaction be noted.

(2)               That it be agreed that the findings should be used to inform the service business planning process.

(3)               That it be agreed that all results be published on the Cherwell District Council website.

(4)               That it be agreed that the results are included in the Joint Management Team Away days or additional workshops for managers.

(5)               That staff be congratulated for maintaining very high levels of satisfaction during this period of transformation.

Reasons

The results of the 2012 Annual Customer Satisfaction Survey are presented to Executive for information.

Options

Option One:               Agree the recommendations as set out

Option Two:               Not to agree the recommendations as set out